Returns & Refund Policy
Changing or Cancelling Orders
We work hard to fulfill orders quickly — often within a few hours — so we can’t guarantee changes once your order has been placed. However, we’re always happy to check if it’s still possible.
To request a cancellation or modification:
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Email us at hello@nyrvana.ae as soon as possible
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Use the subject line: URGENT CHANGE NEEDED
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Include your order number and the change you’d like (cancellation, address update, etc.)
Our team is available Monday–Friday, 10am–7pm GST, and we’ll do our best to help if your order hasn’t been fulfilled yet.
Returns & Refunds
We’re confident you’ll love your Nyrvana products — but we understand that sometimes things don’t work out.
That’s why we offer a 30-day satisfaction guarantee on all orders placed through our website.
If you’re not satisfied, simply reach out to us within 30 days of delivery, and we’ll take care of it.
How to Request a Refund
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Email us at hello@nyrvana.ae
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Include your order number and a brief note on your experience
Our team will review your request and guide you through the next steps.
Refund Details
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Refunds are issued to the original payment method
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Processing time: 5–7 working days
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Original shipping charges are non-refundable
Refund Exceptions
The following are not eligible for refunds:
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Requests made after 30 days of delivery
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Products not purchased from our website www.nyrvana.ae
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International orders
Exchanges
While we do not accept physical returns due to hygiene reasons, if you’re unhappy with your purchase, we’re happy to help you find a better fit. Please reach out to us and we’ll assist you.
Damaged or Defective Items
If your order arrives damaged, defective, or incorrect:
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Email us within 48 hours of delivery
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Include your order number and photos
We’ll make it right as quickly as possible.
We’re committed to providing exceptional service while keeping our environmental impact in mind. If you have any questions or concerns, don’t hesitate to reach out—we’re here to help!